Welcome to Deals Casual Grace Style Store’s FAQ section. We’ve compiled answers to common questions about our contemporary wardrobe essentials, global delivery, and customer service policies. Can’t find what you need? Contact our Edinburgh-based team at [email protected].
Product Questions
What styles of clothing do you specialise in?
We curate contemporary wardrobe essentials for style-conscious individuals, including:
- Statement dresses and versatile skirts
- Premium knitwear and casual tops
- Tailored trousers and fashion-forward jeans
- Seasonal shorts for effortless styling
What’s your sizing like?
We use standard UK sizing across our collections. Detailed size guides are available on each product page, including garment measurements to help you find your perfect fit. Our contemporary cuts are designed to flatter figures while maintaining comfort.
Order & Delivery
What delivery options do you offer?
We provide two seamless international delivery methods:
- Standard Express (10-15 business days): £12.95 flat fee via DHL/FedEx
- Free Standard Shipping (15-25 business days): Complimentary EMS service for orders over £50
Do you ship to my country?
We deliver globally (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm delivery availability. Our system automatically calculates any applicable customs fees upfront – no surprise charges later.
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order leaves our Edinburgh location. Track your DHL/FedEx or EMS package directly through their websites using your provided tracking number.
Returns & Exchanges
What’s your return policy?
We offer 15-day hassle-free returns from delivery date. Items must be unworn, with tags attached, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty. Edinburgh locals may return items in-person at our Grassmarket store.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide return instructions and a reference number. Refunds are processed within 5 business days of receiving your returned items.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, encrypted transactions. All payments are processed in GBP – your bank may apply currency conversion fees for international transactions.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. For added security, we recommend PayPal’s protected payment system for international transactions.
Customer Service
How can I contact your team?
Our Edinburgh-based customer service team is available via:
- Email: [email protected] (response within 24 hours)
- In-person: Visit us at 26 Grassmarket, Edinburgh EH2F 2OS
Still have questions? Browse our new arrivals or reach out to our style-conscious team. Remember – we stand by our Price Integrity Promise with genuine 30-50% discounts on quality contemporary fashion.