At Deals Casual Grace Style Store, we want you to love your contemporary wardrobe selections as much as we do. If for any reason you’re not completely satisfied with your purchase of our dresses, jeans, knitwear or other essentials, we’re happy to offer returns or exchanges within 15 days of receipt.

Our Return Promise

Just as we carefully curate our collections with attention to detail, we’ve designed our returns process to be straightforward and customer-focused, reflecting our Edinburgh boutique’s commitment to quality service.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with all tags attached
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Knitwear items that have been tried on without a protective layer
  • Any intimate apparel or swimwear with removed hygiene tags

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Approval – Our Edinburgh team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return – Send the package to our Edinburgh boutique at:

    Deals Casual Grace Style Store Returns
    26 Grassmarket
    Edinburgh, GB EH2F 2OS

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Deals Casual Grace Style Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item to return/exchange: [Product Name, Size, Color] Reason for return: [Please specify] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 5 business days), we will notify you of the approval status.

  • Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Please allow:
    • 5-10 business days for credit card refunds to appear on your statement
    • 3-5 business days for PayPal refunds
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The fastest way to ensure you get what you want is to return the original item and place a new order once your return is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

Our Commitment to You

Just as we take pride in selecting premium fabrics and contemporary designs for our collections, we’re committed to making your returns experience as smooth and stylish as our dresses, jeans, and knitwear. If you have any questions about our policy, don’t hesitate to contact our Edinburgh team.