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Welcome to Deals Casual Grace Style Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.topswardrobe.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our Edinburgh-based boutique brings you carefully curated contemporary wardrobe essentials including dresses, jeans, knitwear, shorts, skirts, tops, and trousers. We aim to make your shopping experience as smooth and stylish as our products.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to use our website and make purchases.

1.2 User Responsibilities

  • Provide accurate and complete information when creating an account or making purchases
  • Keep your login credentials secure
  • Not use our site for any unlawful purposes
  • Not attempt to interfere with the site’s operation

1.3 Intellectual Property

All content on our website, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur due to monitor settings or product updates. If you receive an item significantly different from its description, please contact us immediately.

2.2 Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without notice.

2.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends and holidays). Order confirmation does not constitute acceptance; we reserve the right to cancel orders for any reason.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Shipping

We ship worldwide except to certain remote areas and parts of Asia. Delivery times vary:

  • Standard Shipping (£12.95): Via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50 – 15-25 business days after dispatch

Customs duties and taxes are the customer’s responsibility.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for unused, unworn items with original tags and packaging. Non-returnable items include:

  • Knitwear tried on without a protective layer
  • Intimate apparel or swimwear with removed hygiene tags

4.2 Return Process

  1. Email [email protected] within 15 days with your order number and return details
  2. Wait for approval and Return Merchandise Authorization (RMA) number
  3. Package item securely with original tags and include order confirmation
  4. Ship to: Deals Casual Grace Style Store Returns, 26 Grassmarket, Edinburgh, GB EH2F 2OS

Customers are responsible for return shipping costs unless the item is defective.

4.3 Refunds

Refunds are issued to the original payment method within 5-10 business days (credit cards) or 3-5 business days (PayPal) after we receive and inspect the return. Original shipping fees are non-refundable.

5. Liability and Disputes

5.1 Limitation of Liability

Our liability is limited to the purchase price of the product. We’re not liable for:

  • Indirect, incidental, or consequential damages
  • Customs delays or fees
  • Incorrect care leading to product damage

5.2 Dispute Resolution

Any disputes shall be governed by Scottish law. We encourage customers to contact us first at [email protected] to resolve issues amicably.

6. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

7. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

8. Contact Us

For questions about these Terms and Conditions, please contact:

Deals Casual Grace Style Store
26 Grassmarket
Edinburgh, GB EH2F 2OS
Email: [email protected]